Refund policy

Return and Refund Policy

Return and Refund Policy Last updated: February 2, 2026

Made-to-order items All items are made to order. Because of this, we do not accept returns or exchanges for change of mind, ordering the wrong size, or buyer’s remorse.

Damaged, defective, misprinted, or incorrect items If your order arrives damaged, defective, misprinted, or incorrect, we will make it right. To request help, contact us within 30 days of delivery at support@profilesofresilience.com and include:

•          Your order number

•          A clear photo showing the issue

•          A brief description of what’s wrong

If approved, we will provide a free replacement in most cases. If a replacement isn’t possible or doesn’t make sense for the situation, we may issue a refund at our discretion.

Do I need to return the item? In most cases, returns are not required for damaged or defective print-on-demand items. If a return is needed, we will provide instructions.

Refund timing If approved, refunds are issued to the original payment method. Please allow 5 to 10 business days for your bank or card issuer to post the refund.

Order cancellations and changes You may request a cancellation or change within 1 hour of purchase, only if the order has not entered production. Once production begins, we cannot cancel, edit, or change the order.

Address issues and undeliverable packages Customers are responsible for entering the correct shipping address at checkout. If a package is returned due to an incorrect or incomplete address, we can help you place a replacement order. Additional shipping charges may apply.

Delivered but not received If tracking shows “delivered” but you did not receive the package, please:

•          Confirm the shipping address on your order

•          Check your mailbox, parcel locker, mailroom/front desk, and with neighbors

•          Wait 24 hours — carriers sometimes mark packages delivered early

If you still can’t locate the package, you must contact the carrier to open an investigation and request delivery details. After you provide the carrier case number, we will review and determine next steps. Replacements for orders marked “delivered” are not guaranteed.